Job Detail

Accenture (Customer Support Associate ) Tech Voice Process. - Adecco India Private Limited

Date Posted: Jun 23, 2022
Login to View Salary

Job Detail

  • Location:
    Noida, Uttar Pradesh, India
  • Company:
  • Type:
    Full Time/Permanent
  • Shift:
    First Shift (Day)
  • Career Level:
    Experienced Professional
  • Positions:
    5
  • Experience:
    6 Year
  • Gender:
    No Preference
  • Degree:
    Bachelors
  • Apply Before:
    Jul 23, 2022

Job Description

  • Make outbound calls to the candidate and motivate them to complete job application.
  • Schedule/reschedule first day of work for the employees and sharing necessary information.
  • Review application form and make sure all the details are filled appropriately.
  • Handle inbound calls and resolve candidates queries.
  • Respond to candidates queries over email/text.
  • Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage
  • Provide excellent experience to the candidates.
  • Maintaining a quality score of 90% and above throughout.
  • Escalate issues and seek advice when faced with complex issues/problems
  • Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements.
  • Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
  • Participate in Team building activities
  • Ensure and maintain the security and confidentiality of client data
  • Ensure Customer Satisfaction

Benefits

As per Company Standard

Company Overview

New Delhi, Delhi, India

The world of work and employment is constantly evolving, and The Adecco Group is one of the leading forces shaping that change. This Fortune Global 500 company and one of the world's leading provider of HR solutions. Our India office, headquartered... Read More

Related Jobs

Google Map