Identify Configuration Items (CIs) under GIOS and map to the ServiceNow application model
Control CI information, ensure upstream/downstream relationships are built connecting CIs to Application/Technical Services and validate the relationships
Perform verification and regular audits of CMDB information
Provide management information about Configuration Management, quality and operations, risks and for trending
Maintain quality of CI information entered into ServiceNow CMDB
Maintain currency on policy and process documents
Provide training on CMDB processes, reporting and associated tasks
Collect and validate information about the current state of CIs, escalate issues to the relevant owners
Receive and obtain notification of significant changes in the state and conditions of CIs. Escalate non-compliance to the IT Security & Operations Teams
Respond to requests for CI changes and updates from Change Management where human intervention (manual effort) is required
Provide reporting and metrics on CI information upon request
Baseline CMDB and track changes against the baseline.
Ensure the linkage between CMDB and ITIL Processes, such as Incident, Problem, Change, Service Catalog and Financial Management are maintained and offer optimum value
Keep test plans updated.
Participate in ServiceNow Release schedule.
Work with the Asset Management team to ensure Asset & CMDB are in synchronization
Identifies key metrics for IT to demonstrate trends, hot-spots, and successes across Client Global-IT environment
Conducts accuracy and validation reviews and adjusts collection sets as appropriate to build reliance on accuracy of data within the organization
Develops and maintains IT asset management standards and procedures for hardware and software assets and to oversee quality control throughout their lifecycles.
Works with functional management, vendor management and contract management functions to review technology resources (hardware / software), configuration, and vendor purchase agreements.
Oversees development and maintenance of tracking systems / services for all IT hardware / software assets in order to maintain an accurate inventory and configuration of all IT assets and their components and ensure compliance with vendor contracts.
Establishes linkage with configuration management, budgeting and procurement processes to track asset acquisition, utilization, configuration and retirement of assets.
Oversees the delivery of IT asset and configuration reports, including management reports.
Maintains working knowledge of IT asset and configuration management industry practices.
Implement user asset management security standards – infrastructure.
Maintain IT asset and configuration management procedures (license compliance and expense management).
Monitors compliance with IT asset management policies, procedures and standards.
Performs IT risk assessments on key IT infrastructure assets.
Implements procedures for information asset protection standards.
Maintains and implements enterprise-wide infrastructure asset logging procedures.
ADG is techno-marketing company. Over the span of a decade, we have been providing Services in Artificial Intelligence(AI), Machine Learning, IOT, analytics, data science, software application development, mobile apps development for resolving the bu... Read More