Job Detail

IT Field Technician - ADG Online Solutions Pvt. Ltd.

Date Posted: Sep 25, 2020
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Job Detail

  • Location:
    Faridabad, Haryana, India
  • Company:
  • Type:
    Full Time/Permanent
  • Shift:
  • Career Level:
  • Positions:
  • Experience:
    2 Year
  • Gender:
    No Preference
  • Degree:
  • Apply Before:
    Mar 24, 2021

Job Description


  • Provide field support for MA activities.
  • Follow Eurofins processes (mainly Incident and Change management process).
  • Must have experience working with PC based hardware, software and networking components;
  • Must be willing to spend the time necessary to achieve and maintain a high level of technical proficiency;
  • Excellent written and verbal communication skills. Must be able to communicate with individuals with all levels of technical and non-technical skill sets (i.e. Developers, Project Managers);
  • Provide technical support to Eurofins Staff primarily in the area of front-end devices and maintain users' satisfaction with their IT working environment;
  • End user account maintenance, which includes Active Directory and Exchange tasks
  • Maintain the front-end IT infrastructure (Workstations, Printers, Phone System, Smartphones, etc.) and ensure their reliability;
  • Follow and further develop standard Service Desk operating procedures;
  • Assume ownership and provide consistent follow-through to assure problems are resolved and respond to last minute requests;
  • Develop in-depth Product Knowledge in order to resolve customer questions and issues;
  • Interact with other team members on issues that have been escalated and find a solution.
  • Hands on knowledge of virtualization, windows servers, AD.
  • Assist IT Operations team whenever required including with onsite actions.
  • Ability to work on weekends and implement changes according to the standard change process.
  • Ability to work on new server deployments, build according to standard Eurofins process.
  • Liaise with peers for effective IT operations management and site support.
  • Alert management of regional servers and ensure P2 tickets are handled.
  • Knowledge of Azure is added advantage.


  • End user's satisfaction :
  • Improve user s satisfaction
  • Find solution / workaround for user incident when it cannot be fixed.

IT Support improvement :

  • Documentation of SOP or FAQ for Incident or requests.
  • Track and follow incidents / requests managed or not by IT Infra.

Policy and process

  • Ensure data integrity (apply backup, anti-virus, storage policies, monitor server and WAN statuses)
  • Installation/update of workstations according to group guidelines.
    Respect Eurofins Strategies and policies


Skills Required

Job is expired

Company Overview

Faridabad, Haryana, India

ADG is techno-marketing company. Over the span of a decade, we have been providing Services in Artificial Intelligence(AI), Machine Learning, IOT, analytics, data science, software application development, mobile apps development for resolving the bu... Read More

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