Job Detail

IT Service Desk Executive - ADG Online Solutions Pvt. Ltd.

Date Posted: Sep 30, 2020
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Job Detail

  • Location:
    Faridabad, Haryana, India
  • Company:
  • Type:
    Full Time/Permanent
  • Shift:
  • Career Level:
  • Positions:
  • Experience:
    1 Year
  • Gender:
    No Preference
  • Degree:
  • Apply Before:
    Mar 29, 2021

Job Description


Tool knowledge,

Alert monitoring, Follow-up and closure of the call and enable in the RCA analysis

ITIL trained

Experienced in the specific tool in his/her previous assignment.

Basic problem isolation using knowledge base ( SRDB)

End user support for products like messaging and productivity apps

Key Responsibilities

Specific tool usage of advanced features, ticket management, critical incident management and usage of reports based on different views of the tool as asked by the customer. Excellent communication skills


Skills Required

Job is expired

Company Overview

Faridabad, Haryana, India

ADG is techno-marketing company. Over the span of a decade, we have been providing Services in Artificial Intelligence(AI), Machine Learning, IOT, analytics, data science, software application development, mobile apps development for resolving the bu... Read More

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