a. Technical support to the users via Remote Control or Phone or in Person for software and hardware issues.
b. Coordination with Technical Leads, other support teams, Service providers and hardware vendors for timely resolution of cases as per specified SLAs.
c. L2 level technical support and monitoring for other IT Infrastructure and Services like Network, Security, Data Center operations, Server administration and Endpoint Management.
d. Other jobs falling in the ambit of IT / IT support / Services as assigned by BPCL Management.