Job Detail

Senior Technical Product Support Engineering - ADG Online Solutions Pvt. Ltd.

Date Posted: Sep 29, 2020
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Job Detail

  • Location:
    Faridabad, Haryana, India
  • Company:
  • Type:
    Full Time/Permanent
  • Shift:
  • Career Level:
  • Positions:
  • Experience:
    2 Year
  • Gender:
    No Preference
  • Degree:
  • Apply Before:
    Apr 14, 2021

Job Description

  • Be part of a team of Engineers who deliver technical support across [24] s products in the public and private cloud.
  • Ensure high-quality customer service.
  • Resolve high-profile escalations and issues, improve the customer experience, and drive initiatives that increase their likelihood of success on our platform.
  • Work closely with multiple Product and Engineering teams on understanding ways to improve the product. Interact with our Site Reliability Engineering (SRE) teams to drive production excellence. Advocate for our customers.
  • Reproducing customer issues, file bug reports and coordinate the delivery of fixes
  • Analyzing and collecting customer data: log files, Java stack traces, thread dumps, etc.
  • Authoring knowledge base articles and driving internal knowledge sharing.
  • Work alongside a team of engineers that globally ensure 24-hour customer support.


Skills Required

Job is expired

Company Overview

Faridabad, Haryana, India

ADG is techno-marketing company. Over the span of a decade, we have been providing Services in Artificial Intelligence(AI), Machine Learning, IOT, analytics, data science, software application development, mobile apps development for resolving the bu... Read More

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