Autodesk is looking for a Technical Support Manager to join its Global Product Support group. With a clear focus on helping customers adopt industry-leading tools, this role is responsible for leading a group of specialists resolving customer product issues reported to us primarily via scheduling a call, logging a case, or chat. All our teams have a direct influence on customer adoption and enable customers to realize the value of their investment. Our ideal candidate gathers and analyzes the most critical information needed to understand problems and generate innovative ideas and solutions to solve them; ensures that customer issues are resolved, pulling the right groups together to be in service for the customer; holds all stakeholders accountable for achieving goals; and encourages others to take appropriate risks, shaping an environment where people are empowered to step up and take responsibility. You will have a great track record for directly managing and developing teams of technical support specialists or customer service specialists using modalities such as chat, web cases, or phone. You will have a high level of accountability and strive to get things done.
As Autodesk completes its transition to a full subscription and cloud-based company, there has never been a more exciting time to join the Global Product Support group as one of our live support managers. If you thrive in a dynamic environment, if you know what it means to do business in the cloud and SaaS, and have the proven skills to lead through change then we want to talk to you! Looking for a career that combines innovative technology and creativity, ultimately helping creative and engineering types to build a better world? If so, meet Autodesk. Learn why Autodesk has continually ranked a top place to work by Fortune, Forbes, and Glassdoor: Top 7 Reasons You Should Work at Autodesk.