Job Detail

Technical Support Representative - ADG Online Solutions Pvt. Ltd.

Date Posted: Sep 24, 2020
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Job Detail

  • Location:
    Faridabad, Haryana, India
  • Company:
  • Type:
    Full Time/Permanent
  • Shift:
  • Career Level:
  • Positions:
  • Experience:
    1 Year
  • Gender:
    No Preference
  • Degree:
  • Apply Before:
    Mar 23, 2021

Job Description

Primary Responsibilities:

  • Resolve customer complaints via phone, tickets, or chat.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Assist with software issues, refunds or cancellation.
  • Answer pre sales questions about software and limitations.
  • Suggest solutions when a product malfunctions.
  • Attempt to persuade customer to reconsider refund or cancellation.
  • Inform customer of deals and promotions.
  • Utilize product knowledge to handle high call volumes.
  • Work with customer support manager to ensure proper customer service is being delivered.
  • Close out or open tickets and call records.
  • Compile reports on overall customer satisfaction.
  • Respond from scripts or canned responses.
  • Handle changes in policies or renewals.
  • Keep updated with required information using available resources at the company.
  • Regular follow ups with customers to ensure the resolution worked in a timely manner.
  • Ready to handle any kind of customer with appropriate solutions for the situation.
  • Need to be up to date with system applications, product changes and product updates respectively.
  • Ability to work independently on rotational shifts.

Desired candidate skills:

  • Should be excellent in verbal as well as written English, preferably with good usage of accents.
  • Strong phone handling skills and active listening.
  • Customer orientation and ability to adapt/respond to different types of customers.
  • Excellent multi-tasking skills.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize and manage time effectively.
  • Excellent computer knowledge, preferable with good knowledge on Microsoft Office, knowledge on different Operating Systems, remote access tools, etc.


Skills Required

Job is expired

Company Overview

Faridabad, Haryana, India

ADG is techno-marketing company. Over the span of a decade, we have been providing Services in Artificial Intelligence(AI), Machine Learning, IOT, analytics, data science, software application development, mobile apps development for resolving the bu... Read More

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