Serves customers by providing product and service information and resolving product and service problems.
Attracts potential customers by answering product and service questions and suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customers complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
Desired Candidate Profile
3 levels of interview process Versant round, Hire view live interview, Live interview with ops team.
Should score minimum 58 in versant.
6 months contract, do not commit on contract extension
RTO ( Return to office) , no WFH
Bangalore : 400
Mumbai : 400
Rotational week off
Shift timing : 9 hrs shift starting from 5:30
Cab facilities are given ( 40 KM radius)
No Leaves for initial 3 months
Educational qualification : ok to hire undergraduates. But perusing candidates cannot take leaves for 1st 3 months.)
5 to 6 working days in a week
Candidates should be fully vaccinated.
Do not share profiles with more than 7 years of experience.
Job designation : Customer service associate
Associates will have to make 60 – 70 calls a day( Both inbound and outbound)
Need profiles from customer support or sales background
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